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WALK MS FREQUENTLY ASKED QUESTIONS

The Frequently Asked Questions (FAQ) section of the Walk MS website answers some of the most commonly asked questions the Walk staff receives. This section has been separated into sections to make finding the answer you are looking for as easy as possible. Please navigate to the section that pertains to your question. If you do not locate the question or answer that you are looking for, please call 1.800.344.3467 option #2 or email walkinfo@walkmstexas.org.

Registration FAQS

How do I register?

Registering is easy!  Register online, mail in a paper registration form, or register the day of the event at your Walk MS site.

How much does it cost to participate?

There is no registration fee for Walk MS, but this event is a fundraiser and we are counting on all walkers to bring a donation to help fight multiple sclerosis.  Money raised at this year's event will go to funding national research, supporting programs, advocacy efforts and public and professional education.  If your donations total $100 or more, you will receive an official Walk MS event t-shirt. Higher fundraising will qualify you for other great prizes!

I’m walking and my family will join me. Should they register for Walk MS? 

Yes. All walkers, regardless of age, must register to participate in the Walk MS event.  This is for your safety and so that each participant qualifies for fundraising incentives, including the $100 minimum to receive an official Walk MS event t-shirt.

Can my child (12 or under) participate in Walk MS? 

Yes - Walk MS is a family event for all ages and everyone is invited to be part of the Walk MS fun!  All children must be accompanied by a guardian at all times.  Keep in mind that with a little help from an adult, children have the potential to be big fundraisers and it’s an excellent learning experience.

I’ve heard that the waiver form must be signed by a parent or legal guardian for everyone under 18 years of age.  Is that true?

Yes.  All participants must complete a waiver form, and for those under the age of 18 it must be signed by a parent or legal guardian.  Waivers are included as part of our online registration process; they can also be downloaded for print.  If you do NOT register online, a waiver must be printed, signed with the appropriate signatures, and presented at the time of check-in.

Note: If you register online, the waiver is completed during that process.

I will be out of town during Walk MS. Can I still participate as a Virtual Walker? 

Yes. You do not have to physically be at the event to participate.  Virtual Walkers can register as an individual walker or team member.  Virtual Walkers will qualify for the same benefits and prizes as walkers.

Can I register for Walk MS the day of the event? 

Absolutely!  You can register the morning of the Walk as a team member or individual walker.  Please remember, Walk MS is an important fundraiser and we are counting on every participant to raise funds or make a personal donation to create a world free of MS.

Walk MS Event FAQs

How long is Walk MS?

Route lengths vary.  Most Walk MS events have a one and three mile route option.

Are the routes accessible to people who use wheelchairs or scooters?

Yes.  All of our routes are accessible for participants in wheelchairs or scooters, as well as families with strollers or wagons.

What if I get tired along the Walk?

There will be rest stops along the route as well as Support and Guidance (SAG) vehicles (at most event locations) that will give you a ride if needed.

What if it rains?

Walk MS will take place RAIN OR SHINE.

What if I registered and can no longer attend? 

If you can’t physically make it to the event, you can still collect and send in donations.  You will be included in all prize categories, team totals, contests, and fundraising clubs.  Make your experience more fun and more meaningful by substituting walking the day of the event for hosting a neighborhood walk, spending time at the gym, hosting a party, dancing, having a movie marathon, or anything you can think of!

Can I wear rollerblades, skate or bike the route?

For the safety of all of our walkers, we do NOT allow rollerblades, skates or bikes during the Walk. If you are interested in cycling, check out Bike MS!

Fundraising FAQs

How much money should I raise?

Do the best that you can. The average walker raises $225.  Set a goal and go for it! Our online fundraising tools will help you achieve your goal in no time!

Where does the money go?

Money raised at this year's event will go to funding national research, supporting programs, advocacy efforts and public and professional education. 

The National MS Society uses seventy eight cents of every dollar you raise to support research and programs to help create a world free of MS.  See how the dollar is spent!

Who donates to me?

ANYONE can donate to you.  Walkers can donate to themselves or ask co-workers, friends, neighbors, local businesses and family members.  Many companies sponsor their employees. Visit our Fundraising Page for more ideas.

Is there a minimum fundraising requirement?

While there is no minimum donation goal, we encourage everyone to reach a minimum of $100.  Setting goals to fundraise is a great way to help move toward a world free of MS. Please keep in mind that it does cost money to host Walk MS, although we try to get a majority of the materials donated.  Money raised at this year's event will go to funding national research, supporting programs, advocacy efforts and public and professional education.

Who do I make checks payable to?

Please make checks payable to the National Multiple Sclerosis Society.

Where do I send my donations?

You can bring your donations to Walk MS or they can be mailed at any time to the address below.  Be sure to include the participant’s name and Walk MS location city in the memo section of the check.  Please do not send cash.

Mail Donations To:

National MS Society
Attn: Walk MS: (Please include the location or your Walk) 
P.O. Box 4125
Houston, Texas 77210

Please make checks payable to the National Multiple Sclerosis Society. Include the participant's name and Walk MS location city in the memo section of the check.  You may also include a note in the envelope containing the information.  This will help to properly allocate the donation for the participant.

What if a donor wrote a check out to the team or my name?

If you receive a check payable to your team, just write "NMSS" above.  If it is made out to you, please endorse the check payable to the National Multiple Sclerosis Society.

How long does it take for donations to appear on my Personal Page? 

Donations made online are immediately posted to your account and will appear on your Personal Page at the time of the donation. Donations that are mailed prior to the event can take two to four weeks to appear.  Donations submitted on the day of the event can take up to six weeks to appear on your Personal Page. To avoid the wait, encourage your donors to support you online; online donations are safe and easy.

What if my company wants to match my donation? 

Matching gifts are a great way to double or even triple your fundraising efforts!  To take part in the Matching Gifts Program, please visit your Human  Resource Department or your Matching Gifts Coordinator and ask for a Matching Gift Form.  Follow the procedure outlined by your company’s matching gift program; printed materials may be mailed to:

National MS Society
Attn: Walk MS: <Include location city>
PO Box 4125
Houston, Texas 77210

Please include the participant’s contact information so we can apply the match correctly. We will send a confirmation to your company and, upon receipt of the check, we will credit the participant’s Walk MS fundraising efforts.

For more details, see the Matching Gifts FAQs section of this page!

Are donations tax deductible and how do I get a receipt? 

Yes.  All donations are tax deductible to the fullest extent allowed by law.  Donors giving $250 or more will automatically receive an acknowledgement letter from the National MS Society in January of 2014. Donors who give online will automatically receive a tax receipt via email for their donation.  If an online donor needs a new receipt or you need a receipt for cash or check donations, please send a request to sc.dataservices@nmss.org and include donation amount, event date, donor name and mailing address and (if possible) donor email address.  All receipt requests will be processed within two weeks of the original request date.

In addition to a letter or receipt, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.

People have asked me for a receipt.  What should I do?

Please send a request to sc.dataservices@nmss.org and include donation amount, event date, donor name and mailing address and (if possible) donor email address.  All receipt requests will be processed within two weeks of the original request date.

Remember, donors who give online will automatically receive a tax receipt via email for their donation. 

In what ways will I be rewarded for my fundraising in Walk MS 2013?

There are many perks that come with fundraising.  We encourage all participants to raise $100 or more to earn an official Walk MS event t-shirt.  Higher fundraising will qualify you for other great prizes!

Matching Gifts FAQs

What is a matching gift?

A matching gift is a gift from a donor’s employer that matches the donor’s original gift. Most employers match dollar for dollar. 

How do I know if my employer has a matching gifts program?

Ask your human resources staff or visit your company’s intranet.

Where do I get a matching gift form?

Forms are available only from your employer. If it’s not clear whom to ask at your company, talk to your human resources staff.  Some companies have an online matching gifts program so you don’t ever have to fill out a physical form.

What do I do with the form when I’ve filled it out?

Refer to the instructions on the matching gift form, but usually the next step is to mail or fax it to the National MS Society (please include the participant’s name):

National MS Society
Attn: Walk MS: <Include location city>
PO Box 4125
Houston, Texas 77210

Fax: 713-394-7422

If I enter the donor’s gift and the matching gift through my Participant Center, do I enter them as one gift (lump sum)?

No, they are two separate gifts.  Please enter only the employee’s gift and mail / electronically submit the matching gift form.  The National MS Society will enter the match.

How will I know when the matching gift has been paid?

Check the “Progress” section of your Participant Center.  Gifts labeled Unconfirmed have not been received by the organization yet. It usually takes months to receive payment for matching gifts.  Even though they are not yet paid, the participant will receive credit for matching gifts for prize purposes.

Team FAQs

How do I start a team?

3 simple steps to starting a team:

Step 1: Recruit a minimum of four walkers. Co-workers, friends and family members make an excellent core of teammates.

Step 2: Choose a team captain and a team name.  A team captain serves as a point of contact with the Society and organizes your team.  This person must register first by choosing to START a team.  When prompted, the team captain enters the team name.  A team name can be something unique and special to your team such as Leslie's Angels or can be named after a sponsoring corporation such as Team Broadway.  When team members subsequently register, they choose to JOIN a team, selecting the team name from the searchable list.  Each team member is responsible for registering on the team and fundraising.

Step 3: Set your team fundraising goal and start fundraising.  Many teams are surprised at how easy it is to fundraise. For more information and great ideas, locate the Fundraising link in the navigation menu at the left.

What is the benefit of starting a team?

Being on a team is an opportunity to share a great experience with friends, family and co-workers.  Raising over 75% of the funds donated, teams are the fastest growing group of fundraisers in the MS movement!  In addition to sharing a great experience with those you love, teams qualify for perks and benefits to make the experience even more rewarding.

How many people can I have on my team?

Teams must consist of four or more members in order to receive any team recognition, awards, and prizes. There is no limit to how many team members you can have; the more, the merrier!

Can my company participate as a team?

Absolutely!  A team is made up of four or more walkers from a company or a group of friends and family.  There is a special place on the registration form to fill in the team name and team captain’s name.  Please make sure your team captain registers first; then each person on the team can register using the same team name.

I’d like to join an existing team, what should I do?

Once you are on the Walk MS homepage, enter your zip code, select your Walk MS location city and then "Join a Team".  There you can search for your team name and/or team captain.  If you are unsure of the exact team name, the list provided also shows who the team captain is.

Why does each person on a team have to register separately?

There are many reasons why it is important that each team member register. The most important reasons are:

To get an accurate count for each walk site and help plan for the best Walk MS experience possible.

  • It is important that everyone who plans to participate in Walk MS receives the important information that we send by email and by mail.
  • Accounts are not set up by team name, but by each individual team member. The sum of all donations turned in for each team member provides the total for the team.  Each individual total provides the basis for individual prize award levels.
  • Anyone who turns in at least $100 individually will receive an official Walk MS event t-shirt. Other prizes are awarded after the walk on an individual basis.

Can my team hand in our donations together with our team captain? 

Yes, but you must include the team name and a list of the team members and how much is to be credited to each person’s account.  If the donations are a general donation to the team, include the team name and team captain’s name and the funds will be credited as a “Team Gift”.

*Note: fundraising prizes and incentives are based on individual fundraising success.

Website FAQs

For a detailed description and pictures of the Participant Center, check out the Participant Center Guide!

What is the Participant Center?

When you register online for Walk MS, you are automatically assigned your own personal web space, called your Participant Center, which is designed to facilitate every aspect of your fundraising.

You can access the Participant Center by logging in through the ‘Login to my Account’ box with your username and password at the top of the screen.  If you’ve registered for Walk MS or Bike MS in the past, you must use the same username and password.

What is my username and password?

When you register online, you have to create a username and password to continue with the registration process.  Each person has a unique username and password. You may use our online forms to recover your username or password if they have been lost to you, or you may call us at 1-800-344-4867.

How do I change my username and/or password and update my contact information?

First, log in to your Participant Center using your username and password.  At the very top of the page, locate "Profile".  Once in your profile, you will be able to change your contact information, email address, username and password.  All changes will be made to your account immediately.

What is a Personal Page?

Your Personal Page is a unique web page asking friends and family to join your team or support you by making a donation.  Once you sign up for an event online, by default, you will have a Personal Page created for you.  You have the option of personalizing this page by going to your Participant Center.  You will be able to customize images, text, and the style/color layout of the page.

By default I have a Personal Page; do I have to change it?

Once you register online for Walk MS, by default, you will have a Personal Page created for you.  A compelling Personal Page attracts and engages supporters.  While you can spread the word using customized email solicitations, your Personal Page can be your own creative expression of your commitment to the cause.  Customize your page by selecting the layout and style that work best for you.  Utilize the elements of text, photo and status indicators to their fullest advantage.

How do I change my personal fundraising goal?

Log in to your Participant Center using your username and password.  Locate the "Progress" tab at the top.  Below the Progress bar you will see your current goal.  Next to it is a "change" link.  Locate this link, enter your new goal and save!

How can I see who has donated to me?

Log in to your Participant Center using your username and password.  Locate the "Progress" tab at the top.  At the bottom of the page you will see your Donation History; this will allow you to view your donor list and any amounts that have been donated.

How can I see who is on my team?

Log in to your Participant Center using your username and password.  Locate the "Team Progress" tab at the top; this will allow you to view your team roster and the amounts raised by each team member.

Is my information secure?

The Walk MS website and its provider have made every effort to protect your information.  We use industry standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet.  We have also installed an encryption engine on
our database server so your data is securely stored.

The Frequently Asked Questions (FAQ) section of the Walk MS website answers some of the most commonly asked questions the Walk staff receives. This section has been separated into sections to make finding the answer you are looking for as easy as possible. Please navigate to the section that pertains to your question. If you do not locate the question or answer that you are looking for, please call 1.800.344.3467 option #2 or email walkinfo@walkmstexas.org.

Registration FAQS

How do I register?

Registering is easy!  Register online, mail in a paper registration form, or register the day of the event at your Walk MS site.

How much does it cost to participate?

There is no registration fee for Walk MS, but this event is a fundraiser and we are counting on all walkers to bring a donation to help fight multiple sclerosis.  Money raised at this year's event will go to funding national research, supporting programs, advocacy efforts and public and professional education.  If your donations total $100 or more, you will receive an official Walk MS event t-shirt. Higher fundraising will qualify you for other great prizes!

I’m walking and my family will join me. Should they register for Walk MS? 

Yes. All walkers, regardless of age, must register to participate in the Walk MS event.  This is for your safety and so that each participant qualifies for fundraising incentives, including the $100 minimum to receive an official Walk MS event t-shirt.

Can my child (12 or under) participate in Walk MS? 

Yes - Walk MS is a family event for all ages and everyone is invited to be part of the Walk MS fun!  All children must be accompanied by a guardian at all times.  Keep in mind that with a little help from an adult, children have the potential to be big fundraisers and it’s an excellent learning experience.

I’ve heard that the waiver form must be signed by a parent or legal guardian for everyone under 18 years of age.  Is that true?

Yes.  All participants must complete a waiver form, and for those under the age of 18 it must be signed by a parent or legal guardian.  Waivers are included as part of our online registration process; they can also be downloaded for print.  If you do NOT register online, a waiver must be printed, signed with the appropriate signatures, and presented at the time of check-in.

Note: If you register online, the waiver is completed during that process.

I will be out of town during Walk MS. Can I still participate as a Virtual Walker? 

Yes. You do not have to physically be at the event to participate.  Virtual Walkers can register as an individual walker or team member.  Virtual Walkers will qualify for the same benefits and prizes as walkers.

Can I register for Walk MS the day of the event? 

Absolutely!  You can register the morning of the Walk as a team member or individual walker.  Please remember, Walk MS is an important fundraiser and we are counting on every participant to raise funds or make a personal donation to create a world free of MS.

Walk MS Event FAQs

How long is Walk MS?

Route lengths vary.  Most Walk MS events have a one and three mile route option.

Are the routes accessible to people who use wheelchairs or scooters?

Yes.  All of our routes are accessible for participants in wheelchairs or scooters, as well as families with strollers or wagons.

What if I get tired along the Walk?

There will be rest stops along the route as well as Support and Guidance (SAG) vehicles (at most event locations) that will give you a ride if needed.

What if it rains?

Walk MS will take place RAIN OR SHINE.

What if I registered and can no longer attend? 

If you can’t physically make it to the event, you can still collect and send in donations.  You will be included in all prize categories, team totals, contests, and fundraising clubs.  Make your experience more fun and more meaningful by substituting walking the day of the event for hosting a neighborhood walk, spending time at the gym, hosting a party, dancing, having a movie marathon, or anything you can think of!

Can I wear rollerblades, skate or bike the route?

For the safety of all of our walkers, we do NOT allow rollerblades, skates or bikes during the Walk. If you are interested in cycling, check out Bike MS!

Fundraising FAQs

How much money should I raise?

Do the best that you can. The average walker raises $225.  Set a goal and go for it! Our online fundraising tools will help you achieve your goal in no time!

Where does the money go?

Money raised at this year's event will go to funding national research, supporting programs, advocacy efforts and public and professional education. 

The National MS Society uses seventy eight cents of every dollar you raise to support research and programs to help create a world free of MS.  See how the dollar is spent!

Who donates to me?

ANYONE can donate to you.  Walkers can donate to themselves or ask co-workers, friends, neighbors, local businesses and family members.  Many companies sponsor their employees. Visit our Fundraising Page for more ideas.

Is there a minimum fundraising requirement?

While there is no minimum donation goal, we encourage everyone to reach a minimum of $100.  Setting goals to fundraise is a great way to help move toward a world free of MS. Please keep in mind that it does cost money to host Walk MS, although we try to get a majority of the materials donated.  Money raised at this year's event will go to funding national research, supporting programs, advocacy efforts and public and professional education.

Who do I make checks payable to?

Please make checks payable to the National Multiple Sclerosis Society.

Where do I send my donations?

You can bring your donations to Walk MS or they can be mailed at any time to the address below.  Be sure to include the participant’s name and Walk MS location city in the memo section of the check.  Please do not send cash.

Mail Donations To:

National MS Society
Attn: Walk MS: (Please include the location or your Walk) 
P.O. Box 4125
Houston, Texas 77210

Please make checks payable to the National Multiple Sclerosis Society. Include the participant's name and Walk MS location city in the memo section of the check.  You may also include a note in the envelope containing the information.  This will help to properly allocate the donation for the participant.

What if a donor wrote a check out to the team or my name?

If you receive a check payable to your team, just write "NMSS" above.  If it is made out to you, please endorse the check payable to the National Multiple Sclerosis Society.

How long does it take for donations to appear on my Personal Page? 

Donations made online are immediately posted to your account and will appear on your Personal Page at the time of the donation. Donations that are mailed prior to the event can take two to four weeks to appear.  Donations submitted on the day of the event can take up to six weeks to appear on your Personal Page. To avoid the wait, encourage your donors to support you online; online donations are safe and easy.

What if my company wants to match my donation? 

Matching gifts are a great way to double or even triple your fundraising efforts!  To take part in the Matching Gifts Program, please visit your Human  Resource Department or your Matching Gifts Coordinator and ask for a Matching Gift Form.  Follow the procedure outlined by your company’s matching gift program; printed materials may be mailed to:

National MS Society
Attn: Walk MS: <Include location city>
PO Box 4125
Houston, Texas 77210

Please include the participant’s contact information so we can apply the match correctly. We will send a confirmation to your company and, upon receipt of the check, we will credit the participant’s Walk MS fundraising efforts.

For more details, see the Matching Gifts FAQs section of this page!

Are donations tax deductible and how do I get a receipt? 

Yes.  All donations are tax deductible to the fullest extent allowed by law.  Donors giving $250 or more will automatically receive an acknowledgement letter from the National MS Society in January of 2015. Donors who give online will automatically receive a tax receipt via email for their donation.  If an online donor needs a new receipt or you need a receipt for cash or check donations, please send a request to sc.dataservices@nmss.org and include donation amount, event date, donor name and mailing address and (if possible) donor email address.  All receipt requests will be processed within two weeks of the original request date.

In addition to a letter or receipt, the IRS will accept the following as proof of a charitable donation: a canceled check, bank or credit union statement, or a credit card statement.

People have asked me for a receipt.  What should I do?

Please send a request to sc.dataservices@nmss.org and include donation amount, event date, donor name and mailing address and (if possible) donor email address.  All receipt requests will be processed within two weeks of the original request date.

Remember, donors who give online will automatically receive a tax receipt via email for their donation. 

In what ways will I be rewarded for my fundraising in Walk MS 2014?

There are many perks that come with fundraising.  We encourage all participants to raise $100 or more to earn an official Walk MS event t-shirt.  Higher fundraising will qualify you for other great prizes!

Matching Gifts FAQs

What is a matching gift?

A matching gift is a gift from a donor’s employer that matches the donor’s original gift. Most employers match dollar for dollar. 

How do I know if my employer has a matching gifts program?

Ask your human resources staff or visit your company’s intranet.

Where do I get a matching gift form?

Forms are available only from your employer. If it’s not clear whom to ask at your company, talk to your human resources staff.  Some companies have an online matching gifts program so you don’t ever have to fill out a physical form.

What do I do with the form when I’ve filled it out?

Refer to the instructions on the matching gift form, but usually the next step is to mail or fax it to the National MS Society (please include the participant’s name):

National MS Society
Attn: Walk MS: <Include location city>
PO Box 4125
Houston, Texas 77210

Fax: 713-394-7422

If I enter the donor’s gift and the matching gift through my Participant Center, do I enter them as one gift (lump sum)?

No, they are two separate gifts.  Please enter only the employee’s gift and mail / electronically submit the matching gift form.  The National MS Society will enter the match.

How will I know when the matching gift has been paid?

Check the “Progress” section of your Participant Center.  Gifts labeled Unconfirmed have not been received by the organization yet. It usually takes months to receive payment for matching gifts.  Even though they are not yet paid, the participant will receive credit for matching gifts for prize purposes.

Team FAQs

How do I start a team?

3 simple steps to starting a team:

Step 1: Recruit a minimum of four walkers. Co-workers, friends and family members make an excellent core of teammates.

Step 2: Choose a team captain and a team name.  A team captain serves as a point of contact with the Society and organizes your team.  This person must register first by choosing to START a team.  When prompted, the team captain enters the team name.  A team name can be something unique and special to your team such as Leslie's Angels or can be named after a sponsoring corporation such as Team Broadway.  When team members subsequently register, they choose to JOIN a team, selecting the team name from the searchable list.  Each team member is responsible for registering on the team and fundraising.

Step 3: Set your team fundraising goal and start fundraising.  Many teams are surprised at how easy it is to fundraise. For more information and great ideas, locate the Fundraising link in the navigation menu at the left.

What is the benefit of starting a team?

Being on a team is an opportunity to share a great experience with friends, family and co-workers.  Raising over 75% of the funds donated, teams are the fastest growing group of fundraisers in the MS movement!  In addition to sharing a great experience with those you love, teams qualify for perks and benefits to make the experience even more rewarding.

How many people can I have on my team?

Teams must consist of four or more members in order to receive any team recognition, awards, and prizes. There is no limit to how many team members you can have; the more, the merrier!

Can my company participate as a team?

Absolutely!  A team is made up of four or more walkers from a company or a group of friends and family.  There is a special place on the registration form to fill in the team name and team captain’s name.  Please make sure your team captain registers first; then each person on the team can register using the same team name.

I’d like to join an existing team, what should I do?

Once you are on the Walk MS homepage, enter your zip code, select your Walk MS location city and then "Join a Team".  There you can search for your team name and/or team captain.  If you are unsure of the exact team name, the list provided also shows who the team captain is.

Why does each person on a team have to register separately?

There are many reasons why it is important that each team member register. The most important reasons are:

To get an accurate count for each walk site and help plan for the best Walk MS experience possible.

  • It is important that everyone who plans to participate in Walk MS receives the important information that we send by email and by mail.
  • Accounts are not set up by team name, but by each individual team member. The sum of all donations turned in for each team member provides the total for the team.  Each individual total provides the basis for individual prize award levels.
  • Anyone who turns in at least $100 individually will receive an official Walk MS event t-shirt. Other prizes are awarded after the walk on an individual basis.

Can my team hand in our donations together with our team captain? 

Yes, but you must include the team name and a list of the team members and how much is to be credited to each person’s account.  If the donations are a general donation to the team, include the team name and team captain’s name and the funds will be credited as a “Team Gift”.

*Note: fundraising prizes and incentives are based on individual fundraising success.

Website FAQs

For a detailed description and pictures of the Participant Center, check out the Participant Center Guide!

What is the Participant Center?

When you register online for Walk MS, you are automatically assigned your own personal web space, called your Participant Center, which is designed to facilitate every aspect of your fundraising.

You can access the Participant Center by logging in through the ‘Login to my Account’ box with your username and password at the top of the screen.  If you’ve registered for Walk MS or Bike MS in the past, you must use the same username and password.

What is my username and password?

When you register online, you have to create a username and password to continue with the registration process.  Each person has a unique username and password. You may use our online forms to recover your username or password if they have been lost to you, or you may call us at 1-800-344-4867.

How do I change my username and/or password and update my contact information?

First, log in to your Participant Center using your username and password.  At the very top of the page, locate "Profile".  Once in your profile, you will be able to change your contact information, email address, username and password.  All changes will be made to your account immediately.

What is a Personal Page?

Your Personal Page is a unique web page asking friends and family to join your team or support you by making a donation.  Once you sign up for an event online, by default, you will have a Personal Page created for you.  You have the option of personalizing this page by going to your Participant Center.  You will be able to customize images, text, and the style/color layout of the page.

By default I have a Personal Page; do I have to change it?

Once you register online for Walk MS, by default, you will have a Personal Page created for you.  A compelling Personal Page attracts and engages supporters.  While you can spread the word using customized email solicitations, your Personal Page can be your own creative expression of your commitment to the cause.  Customize your page by selecting the layout and style that work best for you.  Utilize the elements of text, photo and status indicators to their fullest advantage.

How do I change my personal fundraising goal?

Log in to your Participant Center using your username and password.  Locate the "Progress" tab at the top.  Below the Progress bar you will see your current goal.  Next to it is a "change" link.  Locate this link, enter your new goal and save!

How can I see who has donated to me?

Log in to your Participant Center using your username and password.  Locate the "Progress" tab at the top.  At the bottom of the page you will see your Donation History; this will allow you to view your donor list and any amounts that have been donated.

How can I see who is on my team?

Log in to your Participant Center using your username and password.  Locate the "Team Progress" tab at the top; this will allow you to view your team roster and the amounts raised by each team member.

Is my information secure?

The Walk MS website and its provider have made every effort to protect your information.  We use industry standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet.  We have also installed an encryption engine on
our database server so your data is securely stored.

 

THANK YOU TO OUR NATIONAL SPONSORS

National MS Society - South Central Region

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